First off, Thank you!
Nothing gets us more fired up than knowing people are getting their hands on the heat. The least we can do in return is ensure that we are doing our very best to deliver a quality product along with a great customer service experience.
Here are a few things that you, the customer, should know about G-Tech’s refunds & returns policy…
30-day Heat Satisfaction Guarantee or your money back. From the date of purchase, G-Tech provides a 30-day trial for each of our products so that you can experience the G-Tech Heat for the first time. We have always said that our product is a touch and feel product. Get your hands on the G-Tech heat, we are confident you won’t be disappointed. If it doesn’t meet your expectations, then send it back within the first 30 days and you will get your money back guarantee. Please email G-Tech at email@example.com to receive your return shipping label. GUESS WHAT!? Your return shipping is free! To heat up the process, please provide us with a picture of your receipt for proof of purchase.
Your product is covered by our Limited Warranty. If there is an issue with your G-Tech product then please review the Limited Warranty available on our website and email us at firstname.lastname@example.org. Within reason, as long as you didn’t go swimming in the ocean or bathtub (the battery doesn’t like that), take it to space, get in a fight with a bear, or use it for target practice, then G-Tech will provide you with a replacement.
Contact us directly at G-Tech. We love to hear from our customers. We would love to have a conversation with you so call us toll free within North America at 1 877 819 HEAT (4328). If you are more comfortable sending an email, send it over to us at email@example.com and someone will be in touch with you very shortly.
When returning a G-Tech product you can use whatever shipping box you would like…preferably similar size as the original…bonus points for creativity. We like a good laugh around here. One time we received a return in a package box that was previously used for kitty litter. We didn’t take it personally at all. Laughed hysterically actually!